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Preferred Service Customer Terms
In order to receive Preferred Service
rates the customer must:
Or
Telephone Support
Telephone support will be billed
to your Preferred Service Account in 15-minute increments, first 15-minutes
free.
Bench and on site service
Service will be billed against the
balance in your Preferred Service account.
Sales and Returns Policy
General
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All sales are to be paid in full at the time
of pickup or delivery or as specified in the proposal.
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Payment may be made with cash, major credit card,
or personal check with proper ID*. Leasing and financing are
available with approved credit. Payment terms may be granted
or purchase orders accepted with the pre-approval of an owner
or manager. Purchase orders must be faxed or mailed in for pre-approval
by a Datakinetics’ manager prior to the sale.
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Special orders. Special orders require payment
in full at the time of the order, and cannot be returned or
refunded without the approval of an owner or manager. Special
order returns will be subject to a 25% restocking fee.
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No cash refunds. Merchandise can be exchanged
or a credit will be issued.
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Software must be exchanged or returned within
30 days of purchase. Software may be exchanged if the manufacturer’s
original package remains unopened and in good condition. Open
packages may only be exchanged for the same title and version.
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All items must be returned in their complete
original containers with an original invoice. Items not in their
original container or in a damaged package will be subject to
a 25% restocking fee.
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All items must be returned within 30 days of
purchase and must be accompanied by an original receipt.
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Delivery, setup and training are available at
an additional charge.
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All Warranty claims are subject to the terms
and conditions of the Datakinetics Three –Year Limited Warranty
on Personal Computer Systems or the Manufacturer’s Warranty,
whichever applies. There are no other warranties, either expressed
or implied.
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Overdue invoices will be subject to a 1.5% monthly
finance charge.
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Returned checks will be charged a $35.00 non-sufficient
funds fee.
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It is the responsibility of the Customer to verify
the purchase date with the original invoice from the sale of
the equipment.
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Items left more than 30 days after first notification
of service completion will become property of Datakinetics and
can be used or sold to recover the repair cost.
Preferred Service
New Contracts require an initial
2-block purchase.Accounts will be billed when the available credit
is $200.00 or less (ex: -199.90).Terms of the billings are due in
full upon receipt of the invoice.If your account is over the available
credit limit: in order to receive service we require:
Or
Refer
to your Preferred Service agreement for complete terms and conditions.
Internet service
All Internet services are billed one month
in advance of service.Payment is due within 15 days of
the invoice date.Service will be disconnected and a reconnection
fee will be charged if payment is not received by the 1st of the
service month.*Acceptable forms of ID would be a valid driver's
license and a VISA, MasterCard or Discover card.**Datakinetics
accepts VISA, MasterCard or Discover
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